Inn Policies

Please take the time to review the important policies for Tall Pines Inn, hereinafter referred to as "the Property". Feel free to contact us if you have any questions or concerns about your stay at our Property.

• The person checking in must match the name on the reservation and have a valid credit card on file.
• Office hours: 9:00 am to 6:00 pm.
• Check-in time: 3:00 pm – 6:00 pm
• Check out time: 11:00 am.
• We are unable to allow early check-in, as this time is needed to prepare the Property for guests.
• Late Check out: Those wishing to check out late must submit their request for late check out (after 11:00 am) by 9:00 am. We charge $50 per hour (minimum $50) with a maximum of 2 hours. Those not checked out by 1:00 pm will result in an additional night's charge. Units rented that night are not eligible for late check-outs.
• NOTE: We do not staff the office, but you may reach us 24/7 by using the phone at the office door.

• Guests of the Property acknowledge that they use the Property at their own risk.
• These risks include, but are not limited to, uneven terrain that poses tripping hazards from rocks and roots, encounters with a variety of wildlife inside and outside the cabins, slips, falls, burns, drowning (no lifeguard on duty at the pool), injuries, or property damage/loss.
• By making this reservation and being our guest, you agree that, on behalf of you and any of your guests, you fully understand, and knowingly assume all risks and dangers associated with occupying, leasing, using and/or entering the Property; and damage that could arise out of you and your guests' presence, behavior, conduct, activity on the Property including but not limited to the terrain, weather, or other conditions such as the construction, maintenance, improvements, or equipment on the Property.

• Smoking is not allowed inside any of the units. Smoking is allowed outdoors, on the porches, in the bubble tent, and at the pool. You will find ashtrays in various locations outdoors.
  • If you choose to smoke any substance inside the unit, meaning we can smell it, we will charge a $150 cleaning fee.
• Due to the nature of our wood structures, we prohibit the following items in our units: candles (except electronic), open-flame items, and equipment capable of causing a fire. Candles found in our units will be removed and can be picked up upon check-out.

We allow only dogs and only in the following units:

• Historic Cabins #2, #5, and 22
• All Family Duplexes (#10, #12, #14, #16, #18, #20)
• Loft Suite #24 and French Country Cottage #8
• One dog (no other species) up to 40 pounds.
• There is a one-time pet fee, and the owner must agree to all pet policies.
• Barking/vicious dogs are strictly prohibited.
• Please do not allow your dog on our furniture, regardless of size. Dog hair is very difficult to remove from our high-quality microfiber linens. We will charge $25.00 if excessive dog hair is found on the linens.

• COVID Clean is Our Standard Clean
• We have always taken "clean" seriously. We use a sanitizer on all surfaces.
• Contactless check-in is available.

• Rates do not include taxes.
• Our room rates drive the occupancy we allow by unit. Most of our units are two adults only. If the occupancy is 4, we allow 2 adults and 2 children under 12.
  • We charge $10.00 per night per adult guest for any unit requesting an increase in occupancy for those 12 and older. Restrictions apply; call the office for details.
  • Anyone staying in a unit that is not a registered guest will be asked to leave.
  • Units are not allowed to exceed maximum occupancy.
• Rates and minimum-night stay requirements are higher during the Holidays, Special Events, and the month of October.
• Room changes during a single stay are subject to a 10% surcharge if the room change results in a one-night stay in one of the units.

• Two nights' stay is the minimum required stay at all times.
• Three nights for Holidays & specified Event weekends.
• We allow one-night stays Monday through Thursday with a 10% upcharge. We waive the upcharge if you extend the reservation from one night to multiple nights.

• All guests must be registered and at least 18 years old.
• We require a major credit card on file, even if you book through an online travel agent.
• We accept MasterCard, Visa, Discover, and American Express credit cards, but we do not accept personal checks.
• A deposit equal to one night's stay and applicable tax is charged to a major credit card on all reservations at the time the reservation is made. * NOTE: The exception to this policy is choosing the "NonRefundable Rate" type when making your reservation, the full amount of the reservation is charged.
• Nonrefundable Rate type: You pay the entire reservation amount at the time of booking. The Nonrefundable rate type provides a 10% discount on the total amount of the reservation, but it is final and nonrefundable for any reason. You cannot stack other discounts on this 10% discount.
• Invalid or insufficient funds on credit cards will result in the reservation being canceled.
• NOTE: We will charge the reservation balance to the credit card on file 10 days before check-in for all reservations of 4 nights or more, or for reservations with 3 or more units rented under one reservation.
• There are NO refunds for shortening the reservation, regardless of the reason, at any time within our 15-day "no-cancellation" window.

• We know that life happens, and emergencies and unexpected events that can't be controlled interfere with plans. Please know that, because we are a small family business, last-minute cancellations are seriously detrimental to our business. Cancellation policies may vary if you choose to book with an online Travel Agent.
• When you cancel 15 days or more prior to arrival, your deposit will be refunded less a $40.00 credit card transaction fee.
• Cooling Off: If you change your mind within 24 hours of booking your reservation, we will gladly refund your entire reservation – no questions asked! This does not apply if your check-in is less than 24 hours from the time the reservation is made.
• When you cancel or shorten your reservation 14 days or less prior to arrival, you will forfeit your deposit. If you Cancel 24 Hours prior to your reservation check-in you forfeit your entire reservation amount.
• Rescheduling Fee: You may reschedule one time 15 days prior to your arrival date with no additional fees. If the reservation reschedule is within 14 days prior to your arrival you are subject to our cancellation policy and will forfeit your deposit.
• Bad Weather (Implies impassable roads per AR DOT, i.e., ice/snow): You may apply your full deposit amount to a future reservation anytime within one year in the event of ice or snow causing treacherous road conditions. No other weather conditions allowed!
• Travel Insurance: For larger reservations and peace of mind, we strongly recommend trip insurance. Consider contacting your travel agent or www.insuremytrip.com

• Outside group gatherings without permission on our Property are strictly prohibited.
• If you have a planned large event, we will help make appropriate arrangements inside of our property.